Privacy Policy

​​Greenscapes Synthetic Turf is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any applicable state laws, including the Privacy and Data Protection Act 2014 (Vic). This Privacy Policy outlines how we collect, use, disclose, and manage your personal information, particularly in the context of providing synthetic turf installation, maintenance, and advisory services across Victoria.

 

1. Collection of Personal Information

We may collect personal information from you when you:

• Contact us via phone, email, website forms, or social media

• Request a quote, site inspection, or maintenance service

• Engage with our staff at your premises or in person

• Subscribe to newsletters or marketing communications

• Visit our website, where data may be automatically collected via cookies

Types of information we may collect include:

• Your name, business or organisation name

• Email address, phone number, and address

• Details of your enquiry or project (e.g. site location, service requirements)

• Information about your interactions with our website

• Photos or documentation relating to your turf surface or property (with consent)

• Feedback or testimonials you provide

We only collect personal information that is reasonably necessary for our functions or activities.

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2. Use of Personal Information

We use your information for the following purposes:

• To respond to enquiries and provide quotes or service information

• To deliver and manage turf installation, maintenance, and chemical supply services

• To send you updates, newsletters, or marketing materials (you can opt out at any time)

• To improve our customer service and business operations

• To comply with legal obligations

We may also use de-identified information for internal reporting, analytics, and service improvement.

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3. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

• To trusted contractors, suppliers, or subcontractors directly involved in delivering our services

• To professional advisers (e.g., accountants, legal advisers) when reasonably necessary

• To regulatory bodies or authorities when required by law

• With your consent or as otherwise permitted under the Privacy Act

All third parties we engage are required to adhere to privacy obligations consistent with this policy.

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4. Data Security

We take reasonable steps to ensure your personal information is secure, including:

• Secure storage of electronic data (e.g., cloud-based systems with restricted access)

• Staff training in data protection and privacy compliance

• Limiting access to personal information to authorised personnel only

While we take all reasonable steps to protect your data, we cannot guarantee absolute security and encourage you to exercise caution when sharing personal information.

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5. Website Analytics and Cookies

When you visit our website, we may collect data via cookies and third-party analytics tools (e.g., Google Analytics). This may include:

• Your IP address

• Browser type and device information

• Pages visited and time spent on the site

• Referring website or search terms

This information helps us improve website functionality and user experience. You can control cookie settings through your browser preferences.

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6. Access and Correction

You have the right to request access to personal information we hold about you and to request corrections if the information is inaccurate, outdated, or incomplete.

To request access or a correction, please contact us using the details below. We may require proof of identity and respond within a reasonable timeframe (usually 30 days).

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7. Third-Party Links

Our website may contain links to third-party websites. Please be aware that we are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any personal information.

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8. Privacy Complaints and Enquiries

If you have any concerns about how we have handled your personal information or would like to make a complaint, please contact:

Greenscapes Synthetic Turf
Email: [insert email address]
Phone: [insert phone number]
Mail: [insert postal address]
Victoria, Australia

We will acknowledge and investigate your complaint promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Victorian Information Commissioner (OVIC) or the Office of the Australian Information Commissioner (OAIC).

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9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant legislation. The most recent version will always be available on our website, and the effective date will be clearly noted.